Refund & Service Policies

1. Nature of SweetGhar Services

SweetGhar primarily provides digital and online services.

Depending on the service selected, customers may purchase:

• Property advertising
• Trending Ads
• Trending Profiles
• Business Profiles and promotional packages
• Home Feed advertising
• Developer/project promotion
• Community/project promotion
• Business visibility and promotional placements
• Other digital advertising or promotional services offered through SweetGhar

These services provide customers with online visibility and access to platform features. SweetGhar does not guarantee that an advertisement will result in a specific number of enquiries, leads, calls, sales, rentals or business transactions.

2. Service Activation & Delivery

After successful payment, SweetGhar will process and activate the purchased service according to the applicable package.

Depending on the service, activation may include:

• Review of the submitted information or advertisement.
• Approval of the content where required.
• Publication of the advertisement, profile or promotional content.
• Activation of the purchased promotional placement.
• Display of the service on the relevant SweetGhar website or mobile application.
• Delivery of the service for the purchased duration.

Some services may require manual review before publication.

SweetGhar reserves the right to delay, reject or remove content that does not comply with our platform rules, applicable requirements or the terms of the purchased service.

3. Advertising & Promotional Services

SweetGhar advertising services are generally time-based digital services.

For example, an advertising package may be purchased for a specified period such as:

• 30 days
• 60 days
• 90 days
• 180 days
• 365 days

The exact duration and features will be displayed to the customer before payment.

Once the advertising service has been activated or published, the service is considered to have been delivered.

Important:

Payment for advertising is for advertising placement and visibility, not for guaranteed business results.

SweetGhar does not guarantee:

• A particular number of views
• A particular number of clicks
• A particular number of calls
• A specific number of customers
• A specific amount of revenue
• A particular number of enquiries

Results may vary depending on market conditions, property, location, price, demand, content quality and other factors outside SweetGhar's control.

4. Business & Trending Profiles

Business profiles allow businesses and professionals to present their services, business information and relevant details to SweetGhar users.

Paid or promotional profile packages may provide additional visibility or features.

Once a paid profile or promotional profile has been activated, the purchased service is considered delivered and generally cannot be refunded simply because the customer changes their mind or does not receive the expected number of enquiries.

5. When a Refund May Be Available

A refund may be considered in the following circumstances:

A. Payment made but service not activated:

If a customer has successfully paid but SweetGhar has not yet activated or delivered the purchased service, the customer may request cancellation and a refund. The request will be reviewed before approval.

B. Duplicate payment:

If the same transaction has been charged more than once due to a verified technical or payment issue, the duplicate amount may be refunded.

C. Significant technical failure:

If a paid service cannot be delivered because of a significant technical problem caused by SweetGhar, SweetGhar may, depending on the circumstances:

• Restore the service
• Extend the service period
• Provide replacement advertising
• Provide account credit
• Refund the affected unused portion of the service

SweetGhar will generally attempt to restore or replace the service before issuing a monetary refund where reasonably possible.

6. When a Refund Will Generally Not Be Available

A refund will generally not be provided where:

• The service has already been activated.
• An advertisement has already been published.
• The customer changes their mind after activation.
• A promotional profile has already been activated.
• The purchased advertising period has already started.
• The customer does not receive the number of enquiries or leads they expected.
• The customer does not receive a sale, rental or other business result.
• The customer does not use the service during the purchased period.
• The customer provides incorrect or incomplete information.
• The customer's advertisement is removed because it violates SweetGhar's policies or applicable requirements.
• The customer's property, business or service becomes unavailable after publication for reasons outside SweetGhar's control.

7. Cancellation Before Activation

Customers may request cancellation before the purchased service has been activated or published.

Where cancellation is approved, SweetGhar may issue a refund through the original payment method, subject to applicable payment-processing conditions.

If the service has already been activated, the request will normally be treated according to the post-activation refund policy.

8. Incorrect Information Provided by Customer

Customers are responsible for ensuring that all information submitted to SweetGhar is accurate.

9. Transfers of Information

Customers are responsible for ensuring that all information submitted to SweetGhar is accurate.

This includes:

• Business name
• Contact details
• Property information
• Price
• Location
• Images
• Services offered
• Project information
• Website/social media information
• Other advertising content

If incorrect information is submitted by the customer, SweetGhar will not generally be responsible for resulting loss, missed enquiries or business consequences.

Where technically possible, customers may request correction of information.

10. Advertisement Rejection or Removal

SweetGhar may reject, suspend or remove an advertisement, business profile or promotional content where it:

• Contains misleading information
• Violates SweetGhar's terms
• Contains prohibited content
• Infringes third-party rights
• Contains fraudulent or deceptive information
• Does not meet the requirements of the relevant category
• Creates a legal, security or platform risk
• Is reported and subsequently determined to violate applicable rules

Where content is rejected before activation, the customer may be eligible for a refund or may be given the opportunity to correct and resubmit the content.

Where content is removed after activation because of a customer violation, the payment will generally not be refundable.

11. Third-Party Businesses & Home Services

SweetGhar provides a platform for users to discover and connect with businesses and professionals, including:

• Agents/Brokers/Realtors
• Painters
• Electricians
• Plumbers
• Home decorators
• Architects
• Builders
• Contractors
• Material suppliers
• Other home-service providers

Unless expressly stated otherwise, SweetGhar is not the direct provider of the third-party service. The agreement for the actual service, price, workmanship, delivery, warranty and payment between a customer and a third-party business is between those parties.

SweetGhar is not responsible for:

• Quality of third-party workmanship
• Delays by third-party businesses
• Pricing disputes
• Product defects
• Failure to complete a third-party service
• Warranties provided by third-party businesses
• Disputes arising from direct transactions between users and businesses

Users should independently verify the credentials, quotation, terms and other details of a third-party provider before engaging them.

12. Property Listings & Transactions

SweetGhar provides an online platform for property-related advertising and connections. SweetGhar does not automatically become a party to the property transaction between buyers, sellers, landlords, tenants, agents or developers.

SweetGhar does not guarantee:

• Ownership of a property
• Accuracy of every property listing
• Availability of a property
• Legal status of a property
• Completion of a property transaction
• Payment or performance by another party

Users should carry out appropriate due diligence before entering into a property transaction.

13. Refund Request Procedure

To request a refund, customers should contact SweetGhar through the official support/contact channel and provide:

• Customer name
• Registered email/mobile number
• Transaction/reference number
• Purchased service
• Payment date
• Reason for refund
• Any relevant supporting information

SweetGhar may review the transaction, payment status and service activation status before making a decision.

14. Refund Processing

Where a refund is approved:

• SweetGhar will confirm the approved refund amount.
• The refund will normally be processed through the original payment method.
• Payment gateway or banking processing times may apply.
• Customers may be required to provide additional information to verify the transaction.

15. Service Interruptions

SweetGhar may occasionally experience interruptions because of:

• Server maintenance
• Hosting problems
• Internet/network failures
• Software updates
• Security incidents
• Third-party service failures
• Payment gateway interruptions
• Other circumstances outside SweetGhar's reasonable control

Where an interruption materially affects a paid service, SweetGhar may, where appropriate, extend the service period or provide replacement service.

16. Changes to Purchased Services

SweetGhar may update or improve its platform, features and user interface from time to time.

Such changes may include:

• Website design changes
• Mobile application updates
• Advertising placement changes
• New features
• Removal or modification of certain features

These changes will not normally entitle a customer to a refund where the core purchased service remains substantially available.

17. Customer Responsibility

Customers using paid SweetGhar services agree to:

• Provide accurate information.
• Use the platform lawfully.
• Own or have permission to use submitted images and content.
• Avoid misleading advertising.
• Provide genuine business/property information.
• Maintain accurate contact details.
• Comply with applicable laws and regulations.

SweetGhar may suspend or terminate services where necessary to protect users, businesses, the platform or its legal/compliance obligations.

18. No Guaranteed Business Outcome

SweetGhar's advertising and promotional services are intended to provide visibility, exposure and opportunities for connections.

However, advertising performance depends on many factors outside SweetGhar's control.

Therefore, purchasing a SweetGhar advertising or promotional service does not constitute a guarantee of:

Sales • Leads • Enquiries • Calls • Customers • Rentals • Property Transactions • Revenue

19. Policy Updates

SweetGhar may update this Refund & Service Policy from time to time to reflect changes in its services, technology, business operations or applicable requirements.

The latest version published on SweetGhar.com will apply to future transactions unless otherwise stated.

20. Contact Us

If you have questions regarding a payment, service, cancellation or refund, please contact SweetGhar through the official contact/support channels provided on SweetGhar.com.

Email: info@sweetghar.com