Privacy policy
This Privacy Policy applies to your use of SweetGhar.com, our mobile applications and related services (collectively, the "Services"). It applies to consumers, property owners, buyers, tenants, agents, developers, investors, mortgage advisors, home-maintenance businesses, suppliers and other professionals who use the Services.
In this Privacy Policy, "SweetGhar", "we", "us" and "our" refer to SweetGhar.com, and "you" or "your" refers to the person using our Services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it and the choices available to you.
We may obtain personal information about you from different sources, including information you provide directly, information generated through your use of our Services and information received from certain third parties.
Information You Provide to Us
When you register for an account, create a profile, publish a property listing, contact another user, purchase a service or otherwise interact with SweetGhar, we may collect information such as:
- ✦ Contact information, including your name, email address and telephone or mobile number;
- ✦ Username, password and account information;
- ✦ Profile information and preferences;
- ✦ Property details, descriptions, prices, locations and photographs;
- ✦ Business and professional information;
- ✦ Information contained in business or professional profiles;
- ✦ Queries, enquiries, messages, comments, reviews and feedback;
- ✦ Saved properties, projects, businesses or professionals;
- ✦ Information submitted through contact or support forms;
- ✦ Payment and transaction information necessary to provide paid Services;
- ✦ Information provided in connection with promotions, surveys or other activities; and
- ✦ Other information that you voluntarily provide to us.
Information Collected Automatically
When you access or use SweetGhar, we may automatically collect certain technical and usage information, including:
- ✦ Internet Protocol (IP) address;
- ✦ Browser type and version;
- ✦ Device type and operating system;
- ✦ Mobile application and device information;
- ✦ Network and connection information;
- ✦ Pages, properties, profiles and other content you view;
- ✦ Searches and interactions with the Services;
- ✦ Dates and times you access the Services;
- ✦ Referral information;
- ✦ Interactions with advertisements and promotional content;
- ✦ Website and application performance information; and
- ✦ Information collected through cookies and similar technologies.
Location Information
Depending on the features you use and the permissions you provide, SweetGhar may process general location information such as your city, area or location associated with your IP address.
Where a feature requires more precise location information, such as a location-based mobile feature, we may request the appropriate permission from your device. You can manage location permissions through your device settings.
We may receive information from third parties or publicly available sources where reasonably necessary to provide, operate, secure or improve our Services.
This may include information from service providers, authentication providers, payment providers, analytics providers and other services that you choose to connect with SweetGhar.
If you choose to sign in or connect to SweetGhar using a third-party service, that service may provide us with information in accordance with your settings and its own privacy policy.
We, or service providers acting on our behalf, may use the information collected from and about you to:
- ✦ Provide and operate our products and Services;
- ✦ Create and manage your SweetGhar account;
- ✦ Display property listings and business or professional profiles;
- ✦ Help users discover properties, businesses and professionals;
- ✦ Facilitate connections, enquiries and communications;
- ✦ Process property listings and other content submitted by users;
- ✦ Process payments and paid Services;
- ✦ Provide customer support and respond to enquiries;
- ✦ Personalise your experience on SweetGhar;
- ✦ Provide relevant Home Feed content and recommendations;
- ✦ Send service-related notifications and communications;
- ✦ Send promotional communications where permitted;
- ✦ Provide, maintain and improve our website and mobile applications;
- ✦ Understand how users interact with our Services;
- ✦ Measure and improve the performance of our Services;
- ✦ Detect, prevent and investigate fraud, abuse and unlawful activity;
- ✦ Protect the security of our Services and users;
- ✦ Enforce our Terms of Use and other policies;
- ✦ Comply with applicable legal requirements; and
- ✦ For other purposes disclosed to you when information is collected.
SweetGhar may personalise parts of the Services, including the Home Feed, based on information such as your selected property and community preferences, searches, properties viewed or saved, interactions with content, connections, location and other activity on the Services.
This helps us provide properties, professionals, businesses, content and other information that may be more relevant to your interests.
SweetGhar may also display promotional content, including Trending Ads, Trending Profiles and other paid promotional placements. Promotional placements may be displayed independently of your normal Home Feed preferences.
SweetGhar allows users and professionals to publish property listings, business profiles, professional profiles, photographs, descriptions, reviews, comments, questions and other content.
Information that you voluntarily publish in publicly accessible areas of SweetGhar may be viewed by other users and visitors.
Depending on the information you provide, publicly available information may include your name, business name, contact details, property information, photographs or other information contained in your listing or profile.
You should therefore avoid publishing sensitive personal information in public areas of SweetGhar unless you intend for that information to be publicly available.
SweetGhar provides features that may allow users to contact property owners, agents, developers, investors, mortgage advisors, home-maintenance businesses, suppliers and other professionals.
When you submit an enquiry or request through SweetGhar, we may process and provide the information necessary to facilitate that communication.
Information provided to another user, business or professional may also be subject to that party's own privacy practices. SweetGhar is not responsible for how an independent third party uses information after it has been provided to that party.
If you submit reviews, comments, photographs, questions, posts or other content to SweetGhar, that information may be displayed to other users depending on the feature through which it was submitted.
You should carefully consider what personal information you include in publicly visible content.
SweetGhar offers certain paid promotional and business services. These may include:
- ✦ Trending property advertisements;
- ✦ Trending business and professional profiles;
- ✦ Home Feed advertising;
- ✦ Listing-page advertising;
- ✦ Single property or profile-page advertising;
- ✦ Community and project promotions; and
- ✦ Other promotional services offered by SweetGhar.
We may process information relating to advertisements and promotions, including the advertisement or service purchased, duration, payment information, impressions, views, clicks and other performance information.
Where advertising performance information is provided to advertisers, it may be provided in aggregated or otherwise non-personally identifying form where appropriate.
SweetGhar does not represent that every advertisement, property, business or professional appearing on the Services has been independently verified. Users should conduct their own appropriate checks before entering into a transaction.
When you purchase a paid SweetGhar service, we may collect information necessary to create and process your order, including your name, contact information, selected service, amount payable and transaction or order reference information.
Payments may be processed through authorised third-party payment service providers. Payment providers may collect and process payment credentials, card information or other financial information directly in accordance with their own terms and privacy policies.
SweetGhar does not intend to store complete payment-card credentials on its own systems unless specifically stated otherwise.
SweetGhar may use cookies and similar technologies to operate, secure and improve the Services.
These technologies may be used for purposes including:
- ✦ Keeping you signed in;
- ✦ Maintaining security and preventing fraud;
- ✦ Remembering preferences and settings;
- ✦ Understanding website and application usage;
- ✦ Measuring performance;
- ✦ Improving the Services; and
- ✦ Supporting advertising and promotional activities where applicable.
You may be able to control or disable cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some parts of the Services.
We may use analytics and similar technologies to understand how users interact with SweetGhar, measure traffic, identify technical problems and improve our Services.
SweetGhar currently uses Google Analytics to help understand website usage and performance. Analytics providers may process technical and usage information in accordance with their own privacy policies and the services we have configured.
We may share personal information in circumstances reasonably necessary to operate SweetGhar and provide the Services, including with:
Service Providers
We may share information with third-party service providers that help us operate our website, applications and business, including hosting, security, analytics, email, communications, payment processing, infrastructure and technical service providers.
Users, Businesses and Professionals
Where you submit an enquiry, request or communication to another user, business or professional, we may provide the information necessary to facilitate that communication.
Legal and Regulatory Requirements
We may disclose information where reasonably necessary to comply with applicable law, legal process, court orders, government requests or other lawful requirements.
Security and Fraud Prevention
We may share information where reasonably necessary to investigate, prevent or respond to fraud, security incidents, abuse, unlawful activity or threats to SweetGhar, our users or others.
Business Transfers
If SweetGhar or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale or other business transfer, personal information may be transferred as part of that transaction, subject to applicable requirements.
With Your Consent
We may share information where you have provided your consent or specifically directed us to do so.
SweetGhar does not sell personal information for monetary consideration.
We may, however, use or disclose information as described in this Privacy Policy for the operation of our Services, advertising, analytics, communications, security, customer support and other legitimate business purposes.
If you have questions or concerns about the use or sharing of your personal information, you may contact SweetGhar using the contact details provided at the end of this Privacy Policy.
SweetGhar may use third-party services to support website hosting, security, payment processing, communications, analytics, maps, authentication, storage and other operational functions.
These third parties may process information on our behalf or may operate independently. Where a third party operates independently, its own privacy policy and terms may apply.
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
However, no website, mobile application, electronic transmission or storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account credentials, passwords and devices.
We retain personal information for as long as reasonably necessary to provide and maintain the Services, operate your account, complete transactions, provide customer support, prevent fraud, resolve disputes, enforce our agreements and meet applicable legal or regulatory requirements.
When personal information is no longer reasonably required for these purposes, we may delete, anonymise or otherwise securely dispose of it, subject to applicable requirements and legitimate business needs.
Depending on the circumstances and applicable requirements, you may contact us regarding personal information we hold about you.
You may request, where applicable:
- ✦ Access to personal information we hold about you;
- ✦ Correction of inaccurate or incomplete information;
- ✦ Deletion of information where appropriate;
- ✦ Information about how your personal information is being used;
- ✦ Withdrawal of consent where processing is based on consent; and
- ✦ Other requests relating to your personal information.
To protect your account and personal information, we may need to verify your identity before completing certain requests.
Some information may need to be retained where necessary for security, fraud prevention, legal, accounting, transaction, dispute-resolution or other legitimate purposes.
Marketing Communications
You may unsubscribe from promotional email communications by following the unsubscribe instructions included in those communications or by contacting us.
Even if you opt out of promotional communications, we may still send important service-related communications, such as account notices, transaction confirmations, security notifications and other messages necessary to provide the Services.
Where available, you may review and update certain account and profile information through your SweetGhar account.
If you are unable to update information through your account, you may contact us using the contact details provided below.
SweetGhar is intended for general users and is not directed specifically toward children.
We do not knowingly request or intentionally collect personal information from children in circumstances where doing so would be inappropriate or prohibited by applicable requirements.
If you believe that a child has provided personal information to SweetGhar inappropriately, please contact us so that we can review the matter.
SweetGhar and its service providers may process or store information in Pakistan or in other countries where SweetGhar or its service providers maintain infrastructure or conduct business.
Where information is processed outside Pakistan, we will take reasonable steps to protect that information in accordance with applicable requirements and this Privacy Policy.
SweetGhar may contain links to websites, applications or services operated by third parties.
These third-party websites and services are not controlled by SweetGhar and may have their own privacy policies and terms. We encourage you to review the privacy policies of third-party services before providing them with personal information.
SweetGhar is not responsible for the privacy practices of independent third-party websites or services.
From time to time, we may change this Privacy Policy to reflect changes to our privacy practices, Services, technology or applicable requirements.
Any changes to this Privacy Policy will be posted on this page. Where appropriate, we may also provide additional notice through the Services or other suitable means.
Your continued use of the Services after an updated Privacy Policy is posted means that you acknowledge the updated policy, subject to applicable requirements.
If you have any questions or comments about this Privacy Policy, wish to exercise a privacy choice, request access to or correction of your information, or have concerns about how SweetGhar handles personal information, please contact us.
SweetGhar.com
Homing in loving way
Email: hello@SweetGhar.com
SweetGhar.com
Homing in loving way
SweetGhar is a Pakistan-based digital HOME & real-estate platform, created to make finding, connecting and loving your HOME easier and smarter.Registered at:
📍 Office 6 First Floor Executive Arcade Block A, B-17 Islamabad.
📧 hello@sweetghar.com ☎️ +92 334 1544134